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(340) 778-6240 x42 | 4100 Sion Farm Shopping Center STE 32 | Christiansted, VI 00820
OPEN 6:30AM - 11:00PM SUN-THURS
6:30AM - 11:30PM FRI-SAT
General Info / FAQ
SHIPMENT
STANDARD SHIPPING ON ALL U.S. ORDERS - PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND 3-5 BUSINESS DAYS TO SHIP.
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INTERNATIONAL SHIPPING
FOR INTERNATIONAL SHIPPING OR TO GET A QUOTE ON SHIPPING RATES, GIVE US A CALL AT 340 778-6240 x42
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CHANGING SHIPPING ADDRESS
SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.
AM I ABLE TO CANCEL MY ORDER?
ONCE AN ORDER IS PROCESSED, WE CANNOT CANCEL OR MODIFY A SHIPMENT.
HOW CAN I TRACK MY ORDER?
ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION.
WHAT IS THE RETURN POLICY?
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR WWW.FALCONVI.COM PURCHASE, FOR ANY REASON, WE WILL OFFER YOU A RETURN AND REFUND WITHIN 30 DAYS OF PURCHASE. WE ASK THAT YOU PROVIDE THE SHIPPING FOR YOUR RETURN.
TO REQUEST A RETURN
TO BEGIN THE RETURN PROCESS, PLEASE EMAIL info@falconvi.com WITH YOUR ORDER NUMBER SAYING YOU WOULD LIKE A RETURN AND WE WILL PROVE YOU WITH A SHIPPING ADDRESS. YOUR REFUND WILL BE PROCESSED ONCE RECEIVE THE ITEMS IN THEIR ORIGINAL PACKAGING. ONCE YOUR REFUND IS PROCESSED YOU WILL RECEIVE A CONFIRMATION OF YOUR REFUND.
WHAT IS CONSIDERED A BULK ORDER?
A BULK ORDER IS 6 OR MORE SOFT AND COZY BLANKETS, 10 OR MORE BEACH TOWELS, OR A COMBINATION OF THE TWO. FOR ORDERS OF 100 OR MORE U.S. VIRGIN ISLANDS RASH GUARD SHIRT PLEASE CLICK HERE AND SPECIFY IN YOUR MESSAGE THAT YOU WOULD LIKE TO RECEIVE A QUOTE FOR RASH GUARD SHIRTS. PLEASE INCLUDE TYPE, SIZES, AND COLORS, IN YOUR QUERY.
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HOW DO I ACCESS MY ACCOUNT INFORMATION?
TO ACCESS YOUR ACCOUNT INFORMATION CLICK THE MY ACCOUNT BUTTON NEXT TO THE FALCON LOGO ON THE TOP OF THE PAGE.
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HOW DO I CHECK MY ORDER STATUS?
YOU CAN ACCESS THE YOUR ORDER STATUS FROM THE MY ORDER TAB ON THE MY ACCOUNT SCREEN.
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CAN I CHANGE MY LOG-IN EMAIL?
UNFORTUNATELY YOU CANNOT CHANGE YOUR LOG-IN EMAIL AT THIS TIME.
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CAN I SAVE MY CREDIT/DEBIT CARD INFORMATION?
YES. YOU CAN ACCESS THIS BY CLICKING THE MY WALLET TAB IN THE MY ACCOUNT PAGE.
HOW DO I SAVE MY ADDRESS FOR LATER USE?
CLICK THE MY ADDRESSES TAB FROM THE MY ACCOUNT MENU
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WHAT MATERIAL IS THE VIRGIN ISLANDS APPAREL MADE FROM?
100% POLYESTER
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WHO IS CORDELIA LLC?
CORDELIA LLC IS THE MANUFACTURING AND WAREHOUSING ORGANIZATION LOCATED IN MIAMI FL THAT PRODUCES ALL OF THE PRODUCTS ON THIS WEBSITE.
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WHERE IS CORDELIA LLC LOCATED?
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WHAT IS FALCON?
FALCON VI IS AN ONLINE MERCHANDISE BRAND AND FALCON GAS IS A GAS SERVICE STATION AND CONVENIENCE STORE THAT ALSO SELLS THE MERCHANDISE AVAILABLE ON THIS WEBSITE IN STORE.
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WHERE IS FALCON GAS LOCATED?
FALCON GAS IS LOCATED AT 4100 SION FARM SHOPPING CENTER STE 32, CHRISTIANSTED, VI 00820.
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